Privacy Policy

1. Online Order Discounts

• Discounts apply only to orders placed through the Metro Petroleum Rushworth online store.

• Discounts do not apply to fuel purchases.

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2. Ordering & Payment

• Customers may pay online at the time of order or in-store upon collection.

• Prices are valid at the time the online order is placed.

• All online orders are subject to stock availability at the time of collection.

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3. Collection & Waiting

• Customers must come to the store to collect their order.

• Orders will be prepared by store staff and ready within 5–10 minutes of placing the order.

• Customers are responsible for collecting their orders. No notification will be sent.

• Customers may need to wait in-store if multiple orders are being processed; we appreciate your patience.

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5. Product Availability & Substitutions

• While we aim to keep online listings accurate, stock availability is not guaranteed until checkout.

• If a product is unavailable, store staff may offer a substitution or process a refund for the unavailable product(s).

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6. Refunds, Returns & Exchanges

• No refunds or exchanges are available on online orders, except as required by Australian Consumer Law for faulty or defective goods.

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7. Bag Charges

• Bag charges apply in accordance with Victorian Government regulations.

• Customers are encouraged to bring their own reusable bags.

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8. Limitation of Liability

• I.S.T Group Pty Ltd is not liable for indirect losses, delays, or inconvenience caused by product unavailability, technical issues, or waiting times.

• Our liability is limited to replacing the product or refunding the affected product only if legally required.

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9. Changes to Terms

• We may update these Terms & Conditions at any time without prior notice. The latest version will always be available on our website.

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